Terms & conditions

Our website edugates.com (the "Site") enables you to place bookings for educational courses with course providers on the terms and conditions set out in these terms (the “Courses”). Please read these terms carefully and make sure that you understand them before booking any courses from our site.

  1. INFORMATION ABOUT US
    1. We operate the website edugates.com.
    2. We "edugates.com", "us", "we" or "our" means Edugates Ltd, a company registered in England and Wales under company number 9243490 and with our registered office at 465B Hornsey Road, N19 4DR, London, England.
  2. PRICES
    1. The prices of the courses are quoted real-time on our site at the time you submit your order.
      1. Lowest price guarantee:
        1. Our site contains a large number of courses. It is always possible that, despite our best efforts, some of the courses on our site may not fulfil our “lowest price guarantee”. If you discover a lower price of the course you have ordered, you must contact and inform us and we’ll refund 3X the difference. In the unlikely event that you find a better price than ours, you can also cancel your course, subject to our clauses in point 4.
        2. To refund you 3X the difference, the starting date, course provider, and course details must be exactly the same. The offer may not be part of a package where additional services such as accommodation, tours and flights have been included. 
        3. To refund you 3X the difference, the course price cannot be from a school partner or a language travel agency that is temporarily under a special offer; or/and has given a discount exclusively to a single customer. Therefore when contacting us please include a link to the offer on the website and the exact price being quoted.
    2. Free of charge:
      1. Our service is free of charge because unlike many other parties, we will not charge you for our Service or add any additional (reservation) fees to the rate. Suppliers pay a commission being a small percentage of the product price (e.g. course price) to edugates.com.
      2. We combine world-class technology and customer service standards and processes to guarantee that we can provide with full support before, during and after your language course is purchased. We use all of our experience and, infrastructure to make language courses abroad accessible to customers, with no additional fees or extra charges.
  3. PAYMENT & REFUNDS
    1. You can only pay for the courses using a debit/credit card. Alternatively, you can contact us if you prefer to pay via Bank transfer. For bank transfers, we will not cover the bank charges.
      1. RESERVE Course:
        1. We charge you ahead of time, the total cost of one class, that allows customers to lock in the cost of a course at a given price, without committing to purchasing the course itself, on a given day.
        2. Reserving the course price and offer scheme is valid up to 2 weeks before the beginning of the actual course. Up to 2 weeks before the beginning of the course, the full price needs to be paid so that the school is ready to receive you.
        3. The total cost of one class used to reserve the course, will then be discounted on the total price of the course itself.
        4. The reserve price fee is non-refundable. If the reserved course is not used, you will be able to use it as credit to reserve a different (alternative) course as described in point 4.1
        5. The reserve course feature is exclusive to edugates.com (Edugates LTD) and only allows you to claim and purchase the course at the reserved price, with this site. To book the course you need to follow-on with the course payment as described below.
    2. PAY course:
      1. In cases where no visa is required
        1. You will be charged for 1 study week of the total price of the course upon placing a booking on our site and the remainder of the price will be charged up to 2 weeks prior to the beginning of the course.
        2. If the customer does not pay the remaining course fees or we are not able to charge the fees, regardless of the reasons, the booking will be cancelled and the amount already paid (1 study week) will not be refunded.
        3. In the case that you are booking a course 2 weeks or less before its start date, you will be charged for 100% of the price upon placing the booking. Refunds will not be considered at this stage.
      2. In cases where visa is required:
        1. You will be charged for 1 week of the total price of the course upon placing a booking on our site. The remaining of the price will be charged up to 35 days prior to the beginning of the course. Please note that visa applications take approximately 15-20 working days to be processed but the sooner we apply, the better. We will avoid being dependent on your local embassy's schedule to obtain your biometric data.
        2. Full payment is needed so that the course provider can legally issue the “letter of acceptance” that you are required to present when applying for a visa.
        3. We do not refund any of the fees if any cancellation is reported after a visa application is made, processed or/and accepted.
  4. CANCELLATIONS
    1. RESERVED Course:
      1. The reserve price fee is non-refundable. If the reserved course is not used, you will be able to use it as credit to reserve a different (alternative) course
      2. The reserve course feature is exclusive to edugates.com (Edugates LTD) and only allows you to claim and purchase the course at the reserved price, with this site. To book the course you need to follow-on with the course payment as described below.
    2. PAY Course:
      1. In cases where no visa is required
        1. If the cancellation is made at least 2 weeks before the beginning of the course, the price paid will be refunded in full.
        2. To cancel a Course, you need to forward us the booking confirmation email that was sent to you originally, and inform us that you are cancelling to cancel@edugates.com
        3. Your cancellation is effective from the date you send us the e-mail. Refund will be made within 5 working days after you receive an email, confirming the course cancellation.
      2. In cases where visa is required
        1. Full refund of the total price is made upon visa refusal subject to the following terms.
        2. Customers must follow edugates visa guidelines (sent after reserving a course) and fulfil our criteria (i.e. no visa has been previously refused; false documentation used in the application; customer has a criminal record).
          1. IMPORTANT: We do automated and thorough manual background and identity checks, so we strongly advise customers not to book a language course if your intentions are ulterior.
        3. Inform us that your visa has been denied, as soon as possible, up to 2 weeks before the beginning of the course.
        4. Send us the official documentation of the visa application and refusal, in addition to the letter of acceptance issued by the course provider, to consider you for a full refund.
        5. We do not refund any of the fees if any cancellation is reported while the visa application is being processed. 
  5. HOW THE CONTRACTS IF FORMED BETWEEN YOU AND US
    1. Our site will guide you on how to place a booking with us. Our booking process allows you to check and amend any errors before submitting your order with us.
    2. We will confirm your booking and received payment by sending you an e-mail of the course reserved/booked on our site, right after the booking is made.
  6. THE SERVICES
    1. The site allows you to browse, compare and book educational courses with course providers.
    2. Furthermore, the site processes your requests, contacts the course providers and takes care of other issues concerning your booking and travel, directly related to your booking.
  7. WARRANTY
    1. You have to be 18 years of age or older to place a booking on the site. If you are not, please ask a representative (i.e. parent) to complete the booking on your behalf at the checkout stage *, in order for us to process and accept your booking.
    2. You confirm that if you are an individual, you are of legal age to enter into a binding contract and that if you are registering on behalf of a legal entity, that you are authorised to enter into and bind the entity to these terms.
  8. PUBLIC HOLIDAYS
    1. Courses start/are taught from Monday. If Monday is a public holiday, courses will start/will be taught from Tuesday. Any refunding, credits or any other form of compensation needs to be discussed directly with the course provider.
  9. ACCOMMODATION
    1. All accommodation is supplied individually by our partners. When booking accommodation we will require a fraction of the total amount to be paid at the time of the booking, so that we can confirm your stay. 
    2.  For cancellations you will need to let us know by sending an email with your booking reference to cancel@edugates.com. Cancellation and refunding conditions apply exactly as the terms when cancelling the course itself. In the event that you fail to do so you will not be entitled to a refund of the amount already paid.
  10. REVIEWS
    1. By posting content on the site, including any reviews (“Reviews”) you grant us and our affiliates, a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such reviews throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with any such review(s). You agree that reviews are non-confidential and non-proprietary.
    2. We do not edit or control the reviews posted or distributed on the site and will not be in any way responsible or liable for such reviews. We nevertheless reserve the right for any reason in our sole discretion to remove any reviews without prior notice.
    3. You are prohibited from posting any reviews that:
      1. Breach any applicable local, national or international law;
      2. Are unlawful or fraudulent;
      3. Amount to unauthorised advertising;
      4. Contain any defamatory, obscene or offensive material;
      5. Promote violence or discrimination;
      6. Infringe the intellectual property rights of another person; or
      7. Breach any legal duty owed to a third party (such as a duty of confidence).
  11. PROHIBITED ACTIVITES
    1. The content and information on the site is our property. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this site. Additionally, you agree not to:
      1. Use the site or its contents for any commercial purpose;
      2. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; or
      3. Access, monitor or copy any content or information of the site without our express written permission.
  12. OUR LIABILITY
    1. The legal contract for the supply and purchase of courses is between you and the course provider that you place your order with. We have no control over the actions or omissions of any the course providers. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the site:
    2. We do not give any warranties that the courses ordered from any course provider through the site will be of satisfactory quality or suitable for your purpose and we disclaim any such warranties.
    3. We will notify you by email as soon as possible if a course provider rejects your order. We do not guarantee that the course providers will accept your order and course providers have the discretion to reject orders at any time.
    4. We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with these terms for:
      1. Any loss of profits, sales, business, or revenue;
      2. Loss or corruption of data, information or software;
      3. Loss of business opportunity;
      4. Loss of anticipated savings;
      5. Loss of goodwill; or
      6. Any indirect or consequential loss.
    5. Subject to clauses 12.1 and 12.4, our total liability to you in respect of all other losses arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your order or £10, whichever is lower.
  13. EVENTS OUTSIDE OUR CONTROL
    1. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these terms that is caused by an Event outside Our Control. An event outside our control is defined below in clause 13.2.
    2. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
    3. If an event outside our control takes place that affects the performance of our obligations under these terms:
      1. We will contact you as soon as reasonably possible to notify you; and
      2. Our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control.
  14. ASSIGNMENT
    1. You may not transfer any of your rights or obligations under these terms without our prior written consent. We may transfer any of our rights or obligations under these terms without your prior written consent to any of our affiliates or any business.
  15. GENERAL
    1. This contract is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    2. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  16. ENTIRE AGREEMENT
    1. These terms constitute the entire agreement and supersedes all prior understandings or agreements (oral or written) between the parties involved.
  17. OUR RIGHT TO VARY THESE TERMS
    1. We reserve the right to make changes to these terms at any time. You will be subject to the terms and conditions in force at the time that you place a booking for courses with us.
  18. GOVERNING LAW AND JURIDISCTION
    1. These terms and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with English law.
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